Frequently Asked Questions

An integrated ERP platform for GCC businesses that unifies finance, inventory, HR & payroll, fixed assets, manufacturing, CRM, WMS, DMS, and analytics in one system.

SMBs and large enterprises across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and Jordan—covering trading, manufacturing, automotive, retail, logistics, and services.

Cloud and on-premise options are available, with office times support and a published uptime SLA.

Yes. GCC VAT and Saudi ZATCA e-invoicing compliance are supported with automated calculations and reporting.

Yes. Record, convert, and report in multiple currencies with exchange variance tracking.

Designed to scale from small teams to thousands of users—practically unlimited within your infrastructure and licensing.

Yes. Standard materials mention up to 99 companies, each with up to 99 warehouses; branches can be centralized and consolidated.

Yes. You can request a guided demo; many product pages include a Free Demo/Start Trial call-to-action.

Typical timelines are quoted in weeks (e.g., 2–3 weeks for HR/Payroll and ~3–4 weeks for Manufacturing), depending on scope and data migration.

Yes. Product pages reference documentation, training, case studies, videos, and help center resources.

Manual accounting, inventory discrepancies, multi-currency conversion errors, compliance stress, and lack of real-time visibility.

Automated accounting, GL/AP/AR, real-time P&L and balance sheet, audit trails, bank reconciliation, cash flow, and credit control.

Yes. 700+ ready reports across finance, inventory, analytics, and MIS—with custom dashboards and designer.

Yes. Real-time stock across warehouses, automated re-order alerts, batch/serial tracking, stock aging, and physical counts.

Yes. Automated VAT calculations, return/filing reports, and audit-friendly logs are provided.

Yes. Letters of Credit and Trust Receipt tracking are listed under multi-currency/finance features.

Yes. Multi-company consolidation and intercompany processing are supported in finance.

Yes. Many financial and operational reports can be exported and shared.

Yes. Automated aging schedules, tracking, and post-dated cheque management are available.

Profitability analysis, trend forecasting, cost centers, KPIs, and executive dashboards.

Yes. The system generates WPS salary files and aligns with UAE Labour Law requirements.

Pages cite 90% time savings on payroll processing with error reduction and automation.

Employee lifecycle, onboarding, contracts, time & attendance (biometric/mobile), shift rosters, overtime, leave & benefits, and payroll.

Yes. Employees can request leave, view payslips, update details, and access documents.

Yes. Separate payrolls per entity with centralized reporting and control.

Typical guidance is 2–3 weeks including setup, data migration, workflows, and training.

Yes. Pages note automatic updates when labour rules change, with audit trails and calculators for gratuity and benefits.

Yes. Payroll postings, cost allocations, and reporting can align with finance.

Yes. Recruitment funnel analytics, performance management, goals, 360° reviews, and competency frameworks are described.

Yes. Mobile attendance, submissions, and self-service are supported.

Production planning, multi-level BOM, work orders, shop-floor control, quality checkpoints, and real-time visibility.

Yes. Material Requirements Planning with lead times, safety stock, auto-requisitions, and vendor tracking.

WIP, stage progress, labor time, material consumption, variances, and cost per unit.

Yes. Maintenance scheduling, downtime tracking, spare parts, and cost analysis.

Yes. A mobile shop-floor app supports barcode scanning, updates, and time clock integration.

Guidance notes 3–4 weeks with product/BOM setup, training, and go-live.

Yes. Multi-stage inspections, defect tracking, COA, and supplier quality ratings.

Yes. Unlimited levels, sub-assemblies, alternates, ECOs, and by-products are supported.

Yes. MRP triggers purchase requisitions and updates inventory in real time.

Yes. Dashboards for efficiency, utilization, throughput, and profitability by product.

Mobile PDA integration, barcode scanning, real-time stock, optimized picking, alerts, and unified ERP linkage.

Pages cite accuracy approaching 99.99% with barcode-driven processes.

Receiving/putaway, bin assignment, quality checks, picking/packing, shipping, cycle counts, returns, and stock transfers.

Yes. Multi-warehouse and bin-level tracking with live visibility and stock aging.

Yes. Batch and expiry tracking including FEFO/FIFO are listed among advanced capabilities.

Yes. Custom labels and document printing are supported.

Yes. Pages reference e-commerce platform integration and unified inventory.

Yes. Dashboards cover KPIs like picking speed, accuracy, and turnover analysis.

Yes. Mobile devices support offline mode with sync.

The process is described as demo → configure → go-live with training; timelines vary by scope.

Order lifecycle (quotation → delivery), real-time inventory, supplier performance, logistics, and profitability by product.

Yes. Trading materials reference 700+ reports, custom dashboards, sales analytics, and MS Office integration.

Yes. GCC VAT compliance and multi-currency are highlighted for finance and trading.

The application UI is English-only. We provide additional Arabic fields for product descriptions and for receivable/payable account names.

Yes. Examples mention 1.5M+ SKUs and multi-location retail/distribution usage.

Guidance: HR in ~2–3 weeks; Manufacturing ~3–4 weeks. Finance/Trading depend on scope and data migration.

Yes. Pages reference full implementation services, structured training, documentation, and ongoing support.

Yes. Modules, reports, and workflows can be tailored to match your business practices.

Yes. Regional contact, helpdesk, and office times support references appear on product pages.

Yes. Materials note regular updates and ongoing feature additions.

Yes. The platform supports gradual expansion without disrupting operations.

Yes. It's configurable to fit smaller firms and scale to large multi-entity organizations.

Yes. The Resources area references brochures, articles, videos, case studies, and white papers.